SUPPORT AND FAQS
We hope that your experience with Elan Store is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
This is a question we frequently get asked from our customers. Every customer will be given a unique tracking id to track the order. Normally we do deliver in 5-7 working days.
What is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 5 by contacting support.
Amendments and Cancellations
If you need to makes changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email address
- Your phone number
- You must contact us within 24 hours.
-We cannot cancel your order once it begins processing.
My Item Arrived Damaged
We do ship every item with extreme care. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)